If something has gone wrong, or you simply need clarity on how something works, we want to hear from you. Our support team handles account queries, payment questions, bonus terms, technical issues, and responsible gambling requests — and they are authorised to act on all of the above, not just log a ticket and pass it on.

What to include when you write to us

The quickest way to get a resolution in a single exchange is to give us enough to work with straight away. Include your registered username or the email address on your account, a clear description of the issue, and — where relevant — the date and approximate time the problem occurred. If your query relates to a payment, let us know the method you used and the amount involved. The more specific you are, the less back-and-forth we need.

Once your message reaches us, it is picked up by a member of the support team who has the tools and access to investigate properly. We do not use automated replies as a substitute for a real answer. You will hear from a person who has read what you wrote.

Responsible gambling requests

If you need to set or adjust a deposit limit, take a cooling-off break, or self-exclude from your account, please contact us directly through the support channel and state clearly what you need. These requests are treated as a priority. We will confirm the action taken and the date it comes into effect. If you request self-exclusion, we will not send you promotional material after it is applied.

If your concern goes beyond a standard query — for example, you believe a decision we made was unfair — you can raise a formal complaint. Tell us in your message that you are submitting a formal complaint, and we will handle it through our complaints process rather than the standard support queue. If we are unable to reach a resolution that satisfies you, we will explain the next steps available to you, including escalation to the relevant authority under our Curaçao eGaming licence.

One thing we will never do: we will never ask you for your password, full card number, or any security credentials via email or chat. If you receive a message claiming to be from Woolbet that asks for this kind of information, do not respond — contact us immediately through the official channel listed on this site so we can look into it.

We are operated by Win Top Ltd. When you contact us, you are reaching a team that is accountable for what happens on this site. Use the contact details listed on this page to get in touch, and we will get back to you.