Woolbet is operated by Win Top Ltd, a company licensed and regulated under the Curaçao eGaming / GCB framework (licence number ALSI-202509029-FI1). That licence is the legal foundation for everything we do — it sets the rules we operate under, defines the standards we must meet, and gives you a regulated point of accountability if you ever need one. We launched in 2026 with a straightforward aim: to run a properly organised online casino for players in the United Kingdom.

How we are held accountable

Our Curaçao licence means that we are subject to ongoing oversight from the Gaming Control Board. This includes requirements around fair play, responsible operation, and financial conduct. We do not treat regulation as a box-ticking exercise. When the regulator sets a standard, we build our platform around it rather than working up to it reluctantly. If you have a dispute that we have not resolved to your satisfaction, the licence framework provides a formal escalation route, and we will tell you how to use it if it comes to that.

On the financial side, we keep player balances separate from the funds we use to run the business. Your deposits are not used to cover operational costs. This separation is deliberate and maintained as a matter of policy, not convenience. It means that what you deposit remains yours to withdraw, subject to any applicable terms, rather than being mixed into the general accounts of the business.

Safer gambling and how the platform reflects it

We take seriously the fact that gambling carries real risk for some people. The platform includes tools that let you set deposit limits, take cooling-off periods, or self-exclude entirely. These are not buried in a help page — they are part of how the site is built. We would rather you use a limit-setting tool than run into difficulty, and if you tell us you need support, we will point you to the right resources without making it difficult.

We are also straightforward about who the site is for. Woolbet is intended for adults who want to gamble recreationally and within their means. We verify ages as part of registration, and we take that requirement seriously.

When it comes to the providers and payment routes we list, we apply a consistent standard. We work with established game studios — including Pragmatic Play, Evolution, NetEnt, Play'n GO, and others — whose output is tested for fairness by independent technical bodies. Payment methods are selected based on reliability and security, and we support a range of options including cards, bank transfer, e-wallets, and cryptocurrency, so that deposits and withdrawals work in a way that suits you. Withdrawals are typically processed within 24 hours.

Finally, we expect a straightforward standard of ourselves when things go wrong. Errors happen, disputes arise, and technical issues occur. When they do, we deal with them directly. Our support team is available around the clock, and our starting position when something goes wrong is to find out what happened and fix it, not to look for a reason to dismiss the issue. That is what we consider a reasonable baseline, and it is the one we hold ourselves to.